Everything you need to know before creating your first vault.
Sign up for a free Event Vault account, name your event, and your online guestbook is live in under 2 minutes. No technical skills needed — just a few taps and you're ready to share.
No. The Capture plan requires no credit card. You only pay if you choose to upgrade to Celebrate or Preserve.
You'll get a unique link and a QR code you can print, text, or add to your invitations. Guests open it on any device — no app, no download required.
Yes. Preserve plans include AI Invite Studio for generating custom invitations, and all plans let you share via QR codes and direct links.
When a guest leaves a message, they choose whether it's a Shared Memory — visible in your event playback — or a Private Memory, delivered only to you. Private Memories are for personal notes, heartfelt sentiments, or anything a guest wants to say directly to the host. They never appear in shared playback.
Private Memories are kept in your Private Vault, a separate section inside Playback. To open it, tap "Private Memories" and type PRIVATE to confirm — a small, intentional step before reading something personal. The unlock lasts for your current session.
Yes. Private Memories are never included in Cinematic Playback™, shared galleries, or any guest-facing view. Only the host can see them, and only after deliberately opening the Private Vault.
Yes. Capture hosts can collect and view guest photos, videos, voice notes, and written memories in a simple gallery and feed experience. Preserve unlocks Cinematic Playback™, Story Mode™, immersive viewing themes, and advanced presentation tools.
No. Guests open the link or scan the QR code and leave their message instantly — no sign-up, no app, no friction whatsoever.
Text, voice, video, and photo messages from guests. Guests can record video up to 60 seconds, voice messages up to 10 minutes, write text messages, or upload photos and videos from their camera roll.
No limit. Every voice deserves to be heard, regardless of which plan you're on.
Yes. Guests can attach a monetary gift with their message. Capture events have a 10% platform fee, Celebrate events 7%, and Preserve events just 5% with a 2% host reward.
Forever. Every message is saved and yours to keep. You can revisit your vault any time after the event — there's no expiry date.
Absolutely — it's one of our most popular use cases. Instead of a paper book, guests leave video messages, voice notes, and written memories. Many couples say it's the most treasured thing from their wedding day.
Weddings, baby showers, graduations, birthdays, retirements, engagements, and anniversaries — any moment worth remembering. If people you love will be in the same place, Event Vault belongs there too.
Yes. Your event page is only accessible to people who have the link. It is never listed publicly or discoverable by search.
Yes. You can create as many events as you like. Each one gets its own link, QR code, and vault. Celebrate and Preserve plans let you save and reuse guest lists across events.
Your Capture Event Vault includes event creation, unlimited messages, Photo Booth, QR and link sharing, guest management, and monetary gift collection (10% fee) — all at no cost, forever.
Everything in Capture, plus email invitations, RSVP tracking, guest import and reusable lists, free ticketing with capacity management, Vinny™ Assistant (text AI), and lower gift fees (7%). One-time per event.
Everything in Celebrate, plus Cinematic Playback™, Story Mode™, AI Invite Studio™, paid ticketing with Stripe payouts, Vinny™ Concierge (voice mode), lowest gift fees (5%) with 2% host reward. One-time per event — no subscription.
No. Every plan is a one-time payment per event. You'll never be billed again after upgrading a single event.
Visa, Mastercard, Amex, Apple Pay, and Google Pay — all processed securely through Stripe.
Getting paid through Event Vault is simple and only takes a few minutes. Inside your event dashboard, tap the Connect payouts button. You'll be securely redirected to Stripe to confirm your identity, add your bank account, and set up where payouts should go. Once complete, you'll be brought back to Event Vault automatically — and your payouts will be connected.
No — this is a one-time setup. Once your payouts are connected, you can create unlimited events, receive monetary gifts instantly, and get paid automatically.
Yes. Event Vault uses Stripe, a global payment platform trusted by millions of businesses. Your banking information is handled securely by Stripe and never stored on Event Vault.
Funds are sent directly to your connected account after each monetary gift, depending on Stripe's payout schedule (usually within a few days).
That's optional. Stripe may ask if you want to save your information for faster checkout across the web. You can safely skip this — it does not affect your payouts.
If your connection doesn't complete, try clicking "Connect payouts" again and make sure you finish all steps on Stripe. If the issue continues, contact support and we'll help immediately.
Preserve unlocks Cinematic Playback™, Story Mode™, premium playback themes, immersive viewing experiences, enhanced event presentation, and advanced memory tools. Capture hosts can view memories in a simple gallery — Preserve transforms the experience into something cinematic.
Cinematic Playback™, Story Mode™, AI Invite Studio™, paid ticketing, Vinny™ Concierge (voice mode), premium playback themes, and the lowest gift fees (5% + 2% host reward) are all Preserve-exclusive ($149 one-time per event).
You'll be guided to choose the Event Vault™ tier that best matches the experience you want — Capture, Celebrate, or Preserve.
Event Command Center™ is your mobile-first host hub. See guest readiness, live activity, next steps, tasks, and event momentum — all in one place. Available on all plans.
Invite Studio™ lets you design beautiful invitations, generate copy with AI, edit it, and send directly to guests — no design skills required. Included with Preserve.
QR Studio™ lets you create printable QR table cards and shareable event access points so guests can scan and leave messages right at your venue.
Story Mode™ is a Preserve feature that turns guest memories into an editorial recap — videos, voice notes, and written messages woven into one story, crafted from the people who were there.
Playback™ lets every host view their memories. Capture hosts get a simple, clean gallery and media feed — play videos, listen to voice notes, view photos, and read written memories. Preserve unlocks Cinematic Playback™: immersive themes, background music, and a full film-like vault experience.
Yes. Guests can capture styled event photos with filters, frames, and countdowns — all from their phone, right at your event. No app required.
Yes. Event Vault lets you collect monetary gifts directly through your event page. Celebrate plans unlock free ticketing for capacity management. Preserve plans unlock paid ticketing with Stripe payouts. Fees: Capture 10%, Celebrate 7%, Preserve 5% + 2% host reward.
Vinny™ is your built-in event planning assistant — available on every host page. He helps you understand where your event stands, track readiness, prepare reminders, and get context-aware guidance. Think of him as a knowledgeable colleague who takes your event seriously.
Vinny can guide you through guest setup, QR card printing, Stripe payouts, invite timing, RSVP strategy, Playback™, Invite Studio™, and more. He answers questions about Event Vault features, helps you think through your event readiness, and surfaces the kind of suggestions a seasoned event coordinator would offer.
No. Vinny™ can prepare suggestions and actions, but important actions always require host approval. Vinny never sends messages, alters your event, or charges payments without your command. This is a core principle of how Vinny works.
Not yet. Autonomous Concierge™ is a future capability currently in development. When it launches, it will proactively monitor RSVP progress, flag low engagement, and suggest actions — always with your explicit approval before anything is sent or changed.
Autonomous Concierge™ is the next evolution of Vinny — currently in development and not yet available. When it launches, it will proactively monitor RSVP progress, flag low guest engagement, suggest optimal reminder timing, and coordinate planning steps with your approval. It will never send messages, charge payments, or change event details automatically. Think of it as Vinny with initiative — but still always under your command.
There are two paths. The loyalty path: host 5 verified Preserve events, each with 25 or more active guest engagements. Once that threshold is reached, Autonomous Concierge™ unlocks for free. Alternatively, you can unlock it directly for a one-time payment of $249 — no subscription required.
Always. In the current version, Vinny never takes any action at all — he only provides guidance. When Autonomous Concierge™ launches, it will request explicit host approval before anything is sent or changed. Guest communication and event details remain entirely under your control at every stage.
Vinny™ Assistant is included with Celebrate ($79) — text-based planning guidance and action recommendations. Vinny™ Concierge is included with Preserve ($149) — adds voice mode and guided actions. Capture plans do not include Vinny access.
No. Vinny handles the digital and organizational side of your Event Vault — not the logistics of your venue, catering, or ceremony. He complements your planning team by keeping your vault running smoothly.
Email us at support@eventvaultapp.com. We typically respond within one business day.
We review refund requests on a case-by-case basis. If something went wrong, reach out to support@eventvaultapp.com and we'll make it right.
Yes. All messages and personal data are encrypted and stored securely. We never sell or share your data with third parties.
Still have questions?
If you need help, contact us at support@eventvaultapp.com
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